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Frequently Asked Questions (FAQ)

1. INVOICE PDF TEMPLATE

There are two PDF templates to choose from. The old one fits envelopes with a small window for the address and the new one fits envelopes with a big window. The setting can be changed from "Settings / extra / Edit invoice PDF / PDF template".

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2. PRINT&SEND SERVICE

If your customer does not have an e-invoice account or an email, you can still send paper invoices automatically. You just need to enable the Print&Send service, which can be done under "Settings / extra / Print&Send".

3. NO SENDING

If you wish to deliver an invoice yourself, you can check the box marked "No sending" when creating an invoice. Otherwise the invoice will be automatically sent to our delivery server which will then try to deliver the invoice to the customer.

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4. UPDATE CUSTOMER INFORMATION

You can easily check if your customer has an e-invoice account by clicking the "Update customer information" button in the customer registry. If the customer is found in the database, possible changes will be displayed with a green background color and then you can either accept or decline the changes.

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5. EDITING INVOICES

If you edit an invoice that has already been sent and check the box labeled "Create a credit note", a credit note will automatically be created and the new, edited invoice will receive a new invoice number.

6. REMINDER INVOICE

The service will automatically mark late invoices with the status "Expired". At that point you can find an action called "Add reminder" on the invoice management page. This will automatically add your company's interest rate and reminders fee to the invoice, after which it can be sent again.

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